FREQUENTLY ASKED QUESTIONS (FAQ)

Why is DailyWearNGlam?

We not only focus on fashion but also prioritize comfort. We carefully select high-quality fabrics to ensure that you feel comfortable and at ease when wearing our clothing. Whether it's a sophisticated evening gown or a casual yet stylish everyday outfit, DailyWearNGlam always strives for the perfect blend of quality and fashion. Join DailyWearNGlam and infuse new vitality and elegance into your wardrobe!

Why is it so cheap?

DailyWearNGlam, we take pride in our approach of crafting our own designs and handling our own production, cutting out the middlemen and ensuring top-notch quality for you. By doing so, we can offer you the latest trends and impeccable style at discounted prices. It's our way of giving back to our loyal customers who appreciate the value of unique, designer fashion.

How much does shipping cost?

Order Amount: 0-€30: Shipping cost is €9.99, shipping time is around 5-9 bisiness days (most countries).

Order Amount: more than €30: Shipping cost is FREE, shipping time is around 5-7 bisiness days (most countries).

Do I need to pay the Duty?

All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

Why hasn't my shipping information been updated?

After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status.

If there is still no shipping information after a few days, please email us at services@dlwdngm.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

My Package went missing. Help!

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.

Why didn't I get an email about my order being shipped?

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.

It normally takes 1-3 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed

When will the exchanged items be shipped out?

For exchange, the new items will be processed within 5 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.

How do I make a return?

1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

2. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.

3. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund

When will I be refunded?

We will endeavor to process returns or exchanges within two weeks of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Is your payment method safe?

YES

Please rest assured that dlwdngm will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.